Terms and Conditions of Use Shell99 — Complete Member Guide

Welcome to shell99. By registering or using any services provided by shell99, you agree to be bound by all Terms and Conditions stated in this document. Please read carefully before continuing to use our platform.

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and Shell99 ("Platform", "We", or "Shell99"). If you do not agree with any part of these terms, you are not permitted to use Shell99's services.

In this Terms and Conditions document, the following words and phrases carry the meanings stated:

• "Shell99" or "Platform" — refers to the website, mobile app, and all services operated under the Shell99 brand.
• "Member" or "User" — refers to any individual who has registered and holds an active account at Shell99.
• "Account" — refers to the personal account registered by a member to access Shell99's services.
• "Account Balance" — refers to the amount of real cash (excluding bonuses) available in a member's account at any given time.
• "Bonus" — refers to any promotional credits, free cash, free spins, or other incentives awarded by Shell99.
• "Wagering Requirements" — refers to the number of times a member must wager the bonus amount before winnings can be withdrawn.
• "KYC" — refers to the Know Your Customer process that requires verification of a member's identity.
• "Game" — refers to all casino games, sports, e-sports, and other entertainment available on the Shell99 platform.

2.1 Age Requirement

Shell99 services are restricted to individuals aged 18 and above only. Shell99 has a zero-tolerance policy on underage gambling. Any member found to be under 18 years of age will have their account terminated immediately and all balances forfeited.

2.2 Registration Eligibility

To register as a Shell99 member, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Have not previously had an account terminated or suspended at Shell99.
• Registering with accurate, truthful, and up-to-date personal information.
• Not be on an active self-exclusion list.
• Not be registering on behalf of a third party or business entity.

2.3 Registration Process

During registration, members are required to provide their full name, a valid email address, phone number, and other necessary information. Shell99 reserves the right to request identity verification documents (KYC) at any time to ensure the accuracy of the information provided.

3.1 One Account Per User

Each individual is only permitted to hold one (1) active account at Shell99. Registering multiple accounts using the same name, address, phone number, or payment method is strictly prohibited. Shell99 uses advanced detection technology to identify duplicate accounts.

3.2 Account Security Responsibility

Members are solely responsible for:

• Keeping your password and account login details confidential.
• Ensuring no other party accesses their account.
• Notifying shell99 immediately if any unauthorised access is suspected.
• Using a strong and unique password for your shell99 account.

Shell99 will not be liable for any losses arising from a member's negligence in safeguarding their account security.

3.3 Accuracy of Information

Members must ensure that all information in their account is accurate and up to date. Any changes to personal information must be updated promptly via the account settings page or by contacting the Shell99 support team.

4.1 Payment Methods

Shell99 supports a range of payment methods suited to Malaysian users, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All transactions are processed through secure channels with 256-bit SSL encryption.

4.2 Withdrawal Terms

To process a withdrawal, members must have:

• Completing the KYC verification process in full.
• Ensuring the withdrawal method matches the deposit method used.
• Meeting any wagering requirements associated with bonuses received.
• Have no activity suspected of fraud on the account.

4.3 Currency & Exchange

Shell99 processes all transactions in Malaysian Ringgit (MYR). If you deposit in a different currency, the exchange rate applied will be based on the prevailing market rate at the time the transaction is processed.

5.1 General Bonus Terms

All bonuses and promotions offered by Shell99 are subject to specific terms and conditions. By accepting any bonus, members agree to comply with the following terms:

• Each bonus has its own wagering requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be used for wagering on eligible games and may not be transferred to other members.
• Shell99 reserves the right to cancel any bonus if there is suspicion of abuse or fraud.
• The maximum bet limit while using bonus funds is RM 10 per bet or 10% of the bonus value, whichever is lower.

5.2 Welcome Bonus

The Shell99 welcome bonus is available exclusively to new members who have not made any prior deposits. The bonus is awarded based on the member's first deposit and is subject to the wagering requirements stated in the relevant promotion terms.

5.3 Bonus Abuse Prohibition

Shell99 strictly prohibits all forms of bonus abuse, including but not limited to: creating duplicate accounts to claim multiple bonuses, arbitrage betting, or using automated software to fulfil wagering requirements.

Members found to have abused the bonus system will have their account terminated and all balances and wins forfeited without prior notice.

6.1 Game Fairness

All games on Shell99 use an RNG (Random Number Generator) system that has received independent certification from a recognised authority. This ensures every game result is truly random and cannot be manipulated by any party, including Shell99 itself.

6.2 Game Results

All game results are final and non-disputable on technical grounds unless there is clear evidence of a system error. In the event of a confirmed technical error, Shell99 reserves the right to void or recalculate the affected game results.

6.3 Connection Disruption

Shell99 is not liable for any losses resulting from an internet connection disruption on the member's end during gameplay. Members are advised to ensure a stable internet connection before starting a gaming session.

6.4 Betting Limits

Each game on Shell99 has its own minimum and maximum betting limits. These limits may change from time to time and will be clearly displayed within each game. Shell99 reserves the right to adjust betting limits without prior notice.

The following actions are strictly prohibited on the Shell99 platform and may result in immediate account termination and legal action where applicable:

• Registering more than one account or using a false identity.
• Using automated software or tools (bots) to play games.
• Attempting to hack, damage, or disrupt Shell99's systems.
• Sharing account login credentials with any other party.
• Transferring funds between different member accounts for money laundering purposes.
• Exploiting any bugs or system vulnerabilities to gain an unfair advantage.
• Threatening, abusing, or behaving rudely towards shell99 support staff.
• Abusing the bonus or promotional system in any form.

Shell99 values member privacy. The collection, use, and protection of your personal data is governed by our Privacy Policy ours, which forms part of these Terms and Conditions.

In summary, shell99 collects your personal information for the following purposes:

• Identity verification and mandatory KYC process.
• Processing financial transactions securely.
• Providing better customer support services.
• Detecting and preventing fraud and illegal activities.
• Compliance with applicable legal and regulatory requirements.

Your data is processed and stored with 256-bit SSL encryption and will not be sold or shared with third parties for marketing purposes without your consent.

Shell99 is committed to responsible gambling practices. We provide a range of tools to help members manage their betting activity wisely:

• Deposit Limit — Set your daily, weekly, or monthly deposit limit.
• Loss Limit — Set a maximum amount you can lose within a specified period.
• Play Time Limit — Set a time limit for your gaming sessions.
• Temporary Self-Exclusion — Temporarily suspend your account for between 24 hours and 6 months.
• Permanent Self-Exclusion — Permanently close your account if needed.

For more information on responsible gambling and available support resources, please visit the Responsible Gaming ours.

10.1 Termination by Member

Members may close their account at any time by contacting the Shell99 support team. Prior to closure, all eligible balances will be processed for withdrawal subject to applicable terms and KYC requirements.

10.2 Termination by Shell99

Shell99 reserves the right to suspend or terminate any member's account with or without prior notice under the following circumstances:

• Violation of any of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete KYC requirements within the stipulated timeframe.
• Instructions from the relevant authorities.
• Account inactivity exceeding 12 consecutive months.

10.3 Effects of Termination

Once an account is terminated due to a terms violation, Shell99 reserves the right to forfeit all unused bonus balances. Any remaining real funds (excluding bonuses) will be processed for return, subject to the necessary investigation.

11.1 Complaint Procedure

If you have any complaints or disputes regarding Shell99's services, please follow the procedure below:

1. Contact the Shell99 customer support team via live chat or email within 30 days from the date of the incident.
2. Provide complete details including your account ID, date and time of the incident, and dispute particulars.
3. Our team will investigate and respond within 5 business days.
4. If you are not satisfied with the initial decision, you may request a higher-level review within 14 days.

11.2 Governing Law

These Terms and Conditions are interpreted and governed in accordance with applicable law. Any dispute that cannot be resolved through negotiation will be referred to a mutually agreed arbitration body.

Shell99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. The effective date of the latest version will be displayed at the top of this document.

It is the member's responsibility to review this page regularly to stay updated with the latest terms. Continued use of the Shell99 platform following any amendments constitutes full acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact our support team via live chat or email at [email protected]. We are here to help you understand your rights and responsibilities as a Shell99 member.