Shell99 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, and safeguard your information.
Our Commitment
Your privacy is not merely a legal obligation to us — it is the foundation of trust we build together with every shell99 member.
All data transmitted between your device and Shell99's servers is protected by 256-bit SSL encryption. Your personal and financial information cannot be accessed or read by any third party.
Shell99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary and process your information in accordance with the provisions of applicable law.
Shell99 has never and will never sell, rent, or share your personal data with advertisers or third parties for marketing purposes without your explicit and informed consent.
As a Shell99 member, you have the right to access, correct, transfer, or delete your personal data at any time. Your request will be processed within 24 hours by our team.
We believe in transparency. The shell99 Privacy Policy is written in plain, easy-to-understand language, clearly explaining what data is collected, why it is needed, and how long it is retained.
All financial information, including bank account details, e-wallet data, and transaction records, is stored in a separate system with additional security layers, ensuring your funds remain secure at all times.
Shell99 takes our responsibility to protect the privacy and personal data of every member using our platform seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you register or use any service offered at shell99.vu.
By registering as a shell99 member or continuing to use our platform, you agree that you have read, understood, and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use shell99 services.
This Policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data protection. shell99 is the data controller responsible for all personal information collected through our platform.
Shell99 only collects personal data that is strictly necessary to provide high-quality services and meet legal requirements. The following are the categories of data we collect:
When you register a Shell99 account, we collect basic information such as your full name, email address, phone number, date of birth, and password. This information is required to create and manage your account.
As part of the Know Your Customer (KYC) process, we may require a copy of your national ID or passport, proof of address such as a utility bill or bank statement, and a selfie photo for identity verification. This is a standard procedure that protects you from identity fraud.
To process deposits and withdrawals, we collect payment method details such as bank account number, bank name, and e-wallet information (Touch 'n Go, GrabPay, Boost). Shell99 does not store credit or debit card numbers directly on our servers.
Our system automatically records your IP address, browser type, device operating system, pages visited, session duration, and gaming patterns. This data is used solely to improve your user experience and detect suspicious activity.
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account Verification & KYC |
| Contact | Email, phone number | Communication & Notifications |
| Finance | Bank account, e-wallet | Transaction Processing |
| Technical | IP, device, browser | Security & UX |
| Games | Betting History | Compliance & Support |
Shell99 uses the personal data collected solely for the following purposes. We will not use your information for any other purpose without first obtaining your consent.
Your data is used to create and manage your shell99 account, process deposits and withdrawals securely, provide access to games and platform features, and send important notifications related to your account.
Shell99 uses personal data to fulfil legal obligations including KYC and AML (Anti-Money Laundering) requirements, to detect and prevent fraud and illegal activity, and to provide information to relevant authorities when required by law.
Information about your gameplay patterns is analyzed to identify signs of problem gambling and enable our team to provide the necessary support. This is part of shell99's commitment to Responsible Gaming.
Anonymised usage data is used to analyse platform usage patterns, test and develop new features, and ensure the performance and stability of shell99 systems remain at optimal levels.
Shell99 does not sell or rent your personal data to any third party. However, in the course of operating the platform, we may share certain information with the following categories of parties:
We partner with carefully selected third-party service providers, including payment processors such as FPX, DuitNow and e-wallet providers, game software providers that supply games on our platform, and cloud computing services that store data securely. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Shell99 will disclose personal data to government authorities or regulatory bodies only when required by law, including pursuant to court orders, criminal investigations, or lawful requests from law enforcement agencies.
Should Shell99 be involved in any merger, acquisition, or asset transfer, members' personal data may be transferred as part of the business assets. You will be notified in advance should such a transfer occur, and the new owner's privacy policy will meet or exceed the standards set out in this policy.
Protecting your personal data is shell99's highest priority. We implement a wide range of technical and organizational security measures to ensure your information is always protected from unauthorized access, loss, or misuse.
Internally, access to members' personal data is restricted to staff who genuinely require it to perform their duties. All shell99 staff who handle personal data are required to sign confidentiality agreements and undergo regular data protection training.
While Shell99 takes all reasonable precautions, no system can guarantee absolute security. In the event of a data breach, Shell99 is committed to notifying affected members and the relevant authorities within the timeframe required by law.
Shell99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functionality on the shell99 platform.
As a Shell99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. Shell99 is committed to facilitating the exercise of these rights promptly and efficiently.
To exercise any of the above rights, please contact the Shell99 privacy team via live chat or our support email. Your request will be processed within 24-hour support and we will provide a full response within 30 calendar days.
Shell99 does not retain your personal data longer than necessary for the purposes stated in this policy or as required by law. The following are our data retention guidelines:
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.
The shell99 platform may contain links or integrations with third-party services such as game providers and payment processors. shell99's Privacy Policy applies to our platform only.
Shell99 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use alongside Shell99.
Shell99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. Any changes will take effect immediately upon publication on this page.
For significant and material changes, shell99 will notify you via:
Your continued use of the shell99 platform after any changes are published will be considered your acceptance of the updated terms. The effective date of the latest version is always shown at the top of this document.
If you have any questions, concerns, or requests regarding this Privacy Policy or how shell99 handles your personal data, please do not hesitate to contact us through the following channels:
We aim to respond to all privacy-related enquiries within 24-hour support. For official requests regarding your data rights, please include your account number and full name so we can process your request more quickly and accurately.
Join Us Today
Shell99 not only offers the best gaming experience, but also protects your privacy to the highest security standards. Register now and enjoy entertainment with total peace of mind.